A Smart CRM assistant for Hairdressers
What is Chop Chop?
Chop Chop is a Hairdresser CRM assistant, focused on easily collecting and displaying client information.
It is crafted for every hair pro who wishes to have long lasting & productive relationships with their customers and with the hair on their heads.
Project type
Mobile App | Hairdressers CRM
Motivation
We all know our haircut choices are not only about fashion trends or practical silhouettes. Our haircut actually forms an important part of one’s self-expression and identity. The haircut reflects and communicates our interests, age, experiences, cultural background, religion, beliefs, occupation, or dreams...
For a client, finding a good hairstylist is a major relief, as it is one of the most intimate relationships we have with chosen professionals who provide us service. We want to be feel comfortable and to be understood, while our needs are taken care of by the craftsman who fixes our hairdos.
Walking around with short hairstyles for years have made me very careful about picking my hairdresser & getting to know my haircut preferences. As each haircut is an opportunity to make changes or sticking tightly to something I'm already into, thoughts about providing a tool which sums up & organises the client-hairdresser relationship came to my mind.
Keeping up with your hairdo habits would be much easier if there was a tool for Hair professionals that would organize everything there is to know about a client - Hair textures & desirable hair cut shape & nature, visit history list & images.
From the professional point of view, Now-days time can be considered as currency. Maintaining a freelance business can be a serious juggle, tangled up in constant changes of your schedule and trying to remember and identify each client and every haircut. While many professionals move into freelance life, a strong and simple tool to bundle up & organize the business easily is needed.
Independant Hairdressers
Freelance Hair Care professionals
Small Hair Studios & Home Salons
Target Audience
Who are the users?
Hairdressers!
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Loving to work & craft with their hands
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Looking for a flexible schedule & freedom to be spontaneous
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Are not characterised as particularly technological
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Looking for practical tools to help develop their business & lifestyle
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Tend to Travel a lot, maintain an on-the-go lifestyle
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Love to work with people and create connections & fullfiling relationships
Pain Points & Challenges
Too many apps needed
to organize the business flow
Schedule | Portfolio | Client Media | Visit History Message Templates | Camera & Notes & More
It’s confusing trying to Gather effectivly your images by groups to show clients work examples
Your images should have a propper place where they could be ordered by your choice & be shipped from to the world!
Messy communication with clients around booking & desired hairstyles
It’s time-consuming and usually missing effectiveness.
Research
Potential Users interviews
I contacted 5 Hairdressers who maintain a freelance business and are meeting clients regularly.
In our session, I focused on the key questions I've prepared and allowed them to express freely through each question about their daily routine, communication with clients, pain points and needs.
Interview Questions
How do you
reach new clients ?
What tools & apps are you using to communicate with your clients ?
About how many customers return for a second haircut ?
Are you using photos or reference images to get ready for a haircut ?
Do you tend to contact
the clients after the haircut ? Explain
the interaction.
What are your main challenges today
in achieving your
business goals ?
What tools & apps are you using to organize the calendar and daily schedule ?
What do you love most
about your
hairstyling business ?
Conclusions
Common problems:
- Remembering to Send followup messages.
- Remembering to take before & after pictures.
- Maintaining a collection of portfolio haircuts.
- Remembering who is who and getting ready for a haircut from scratch.
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Most clients reach through recommendations & word of mouth.
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The most popular tools are casual messaging apps like WhatsApp & Messenger via Instagram or Facebook.
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Calendars are very important, and the common Google one is comfortable to use.
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Collecting references is usually made through phone / computer folder default system or at Pinterest.
Pain Points & Challenges
Too many apps needed
to organize the business flow
Schedule | Portfolio | Client Media | Visit History Message Templates | Camera & Notes & More
It’s confusing trying to Gather effectivly your images by groups to show clients work examples
Your images should have a propper place where they could be ordered by your choice & be shipped from to the world!
It’s Hard keeping Up with clients by Texting & messaging
It’s time-consuming and usually missing effectiveness.
A built-in portfolio collected by self created & customised tagging system.
Templates make it easy to communicate effectively & set your brand tone.
Feature List
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Client History through an image & info of every single haircut.
Embeded Schedule synced with client pages makes it easy to get ready & set.
Solution
App Map
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I focused on 2 task flows :
1. Adding new image - Main
2. Viewing Client info - Secondary
Customer photos are inserted in an easy
Name & Tag Wizard
In this wizard, the user can:
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Connect image with client name
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Add tags to define & describe the image
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Add related notes
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Adjust the image: crop, doodle on & save to favourites
The tags and images are integrated into the
Daily Schedule
All the client visit history is located in the
Client Page
Client page consist of:
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Visits represented by tagged images
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Quick action buttons based on templates
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Tags describing the client preferences
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Activity log (booking actions, visit history)
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Contact details
Low Fidelity Wireframes
Task Flow 1:
Getting ready for a haircut
Task Flow 2:
Adding & tagging a new client image
View your daily schedule & get a quick look on client info for extra preparation
Schedule is synced with any calendar
Every Booking slot will include all the info you need- Images from previous visits- Tags highlighting types of hair & haircut preferences.
Need to know more?
Click on the client Card to navigate to the Client page.
That’s your booking month view, for a zoom-out glimpse on your business activity
Check any date & use the indicator marks to Easily locate free dates for booking / vacation!
Every Booking slot will include all the info you need
- Images from previous visits
- Tags highlighting types of hair & haircut preferences
Ui Design
Considering Chop Chop a very visual, image based product, I chose to go for a clean, clear interface language. Keeping the user's profile in mind, I followed the need for the app to be a tool on the go, to be easy to read & react while the user is occupied with other activities.
The logo of the Scissor hand was the first graphic element in the branding puzzle, and it suited well, in my perspective, to the playful product name.
I was looking for something witty yet approachable & fresh.
Ui Design / Typography
Roboto Family was chosen to create a vibe of clear & responsible multi-purpose typeface all over the product fields.
A smell of americana, western feel yet adds discipline & good manners to the cartoonish style of the branding language.
